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Ahh Damn Insurance

“AHH, DAMN SITUATION”

 


Have you ever experienced when you are dealing with your diamond paintings and you get to eager and overly excited that made you mix all colors together and can only shout ahh damn!! 

Or when precious little ones decide look at your perfectly organized diamond storage box and have the sudden urge to play with them resulting in you needing replacements?

If yes, we here at Spell Queen understand that this unfortunate incident can happen to every one of us. That’s why we’re SO happy to announce... 

 

FREE “AHH DAMN INSURANCE” WITH EVERY ORDER

If something unfortunate happens as you’re working on your diamond painting and you can’t fix them easily, just shoot us a message and we will send you either replacement diamonds or a new kit at no cost at all. 

 

"That's crazy! It'll end up costing your company so much money!" 

It may be true. But we at Spell Queen think that customers need to be able to feel safe and secure in ordering our products. We believe it is the utmost importance. 

 

"So how does this work? I could just ask for a replacement?"

To put it simply, yes. But even though we have complete faith and trust in our customers and that your claim is legitimate, customers also need to provide data and proof. We hate to complicate matters, all you need to do is follow these simple steps. 

 

Step 1Take a photo of the damage. 

*For every claim, you MUST submit photographic proof of the damage done to your diamond painting kit*

 

Step 2: Submit your photo below, along with a brief explanation of what happened. Then send us a message using following format: 

·       Name: 

·       Email: (the email used when you placed your order)

·       Previous Order Number: 

·       Description of Issue: 

·       Requested Resolution: (tell us how you would ideally want us to help you out)

*If you're having trouble with the form, you can contact us directly by either: 

·       Sending an email to service@spellqueen.com

·       Messaging our Facebook page

 

Step 3Someone from our Customer Happiness Team will evaluate your submission. Please allow 2-4 business days for a response from when you submit your initial claim. 

 

Step 4If your submission qualifies for the "Ahh Damn Insurance," a Customer Happiness Representative will walk you through the process of getting free replacement diamonds or a free reshipment. 

 

Please note that we may try to provide alternative solutions to work the situation out without a reshipment. For example, many of our customers have had success picking up fallen diamonds using pantyhose and a regular vacuum cleaner. But rest assured, we will see to it that your situation is fixed, regardless of the solution!

 

At Spell Queen, we completely understand that accidents can happen to anyone and everywhere at any given time, we’re only human after all. We cannot just let our precious time and effort flushed down the drain because of mistakes. 

 

Love, 
Spell Queen


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